Renew Materials
Materials can be renewed in person, by phone, and online. Customer accounts are blocked from renewing items if there
are fines of $10.00 or more on the account, if the library card
has been reported lost or stolen, or is expired or if there is
information in the account that requires updating. If your
account is blocked or your items are overdue, visit or call
one of our locations during regular business hours and a staff
member will assist you.
Using the Public Access Catalogs – Web-based
To renew materials, go to the
My
Account tab on the
Online Catalog. Log-in using your library card number
and PIN. From this screen you may renew items.
Using the Automated Telephone Renewal System
Treasure Valley Library card
holders (Ada, Boise, Caldwell, Eagle, Garden City, Meridian,
Mountain Home, Nampa) may dial 384-4450 any time, day or night, to
use the automated telephone renewal system. You
will need a touch tone telephone, the library card number of
the person who checked out the materials, that person's Personal
Identification Number (PIN --
the last 4 digits of your home telephone number unless you
have chosen an alternative PIN), and the item barcode
numbers of materials to be renewed. The bolded italic
wording represents what you will hear when you call this
number.
Welcome to the automated renewal and notification
system.
- Please enter the barcode from your
library card . You can enter the entire 14 digit
barcode number OR just the last seven digits. The
system will respond with: Thank you, (name
attached to that card number).
- Now enter your Personal
Identification Number (PIN). Thank you.
(PIN --
the last 4 digits of your home telephone number unless you
have chosen an alternative PIN)
- The system will list all the
options and then provide instructions. The options
include renew titles, list titles on loan, cancel titles
on hold, and state your current fines or exit.
To renew titles, press 1; to list
titles on loan, press 2; to cancel titles on hold, press
3; to state your current fines, press 4; to repeat these
options, press #(the pound sign); to exit, press *(star).
- If you press 1 to renew items, the
following options are given: To renew titles by
barcode, press 1; to renew all titles at once, press
2.
If you choose 1, you will then be asked to enter the
last seven digits of items that have a Boise Public
Library barcode; or, the
entire fourteen digits if the items belong to another
Treasure Valley library. If an item cannot be renewed,
the system will tell you why; if the item is renewed,
the system will provide a new due date.
If you choose
2, to renew all titles at once, the system will respond with:
Please stay on the line until all the titles have
been renewed. We will tell you the new due date
after the processing is completed. Press *(star)
to exit the renew all process; Press 1 to continue.
If you do NOT press * or 1, your titles
will NOT be renewed. If you press 1 to continue, after
a pause, the system will return to tell you the titles
that cannot be renewed and why, followed by the titles
that have been renewed and the new due date. Only then
is the process completed.
Renewing Interlibrary Loans
Interlibrary loans may be renewed if approved by the lending library.
To renew an interlibrary loan, call 384-4078. Items are not eligible for
renewal if there is a hold for another customer or if the item has reached
maximum renewals.
Last Updated:
01/31/2008
