If you have been unable to find the answers to your questions about the digital media collection, please use this form to contact support.

In order to facilitate troubleshooting, please include the following information in your correspondence:

• Steps to reproduce the problem (in as much detail as possible)
• Specific title with which you are having a problem.
• Exact text of any error message (screen shots are helpful)
• URL(s) of any error page(s) you encounter
• Applicable software version (This information often found under "Help > About".)
• Operating system (Windows Vista, Windows XP, Windows 98 SE, etc.)
• Internet browser and version (Internet Explorer 7.0, Firefox 2.0, etc. In most browsers, find this under "Help > About".)
• If applicable, device type and operating system

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Last Updated: 02/09/2009