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Library Card Number*  Boise Public Library or Garden City Library card.

Issue Category*     ISSUE CATEGORY Adobe Activation Burning to CD Download - Mobile App to Device Download - Website to Computer Hold/Waiting List Library Card Update Login to Account Question Security Upgrade Software Installation Transfer - Computer to Device Unknown Other

Description*    

Format       FORMAT Adobe eBook - EPUB Adobe eBook - PDF Digital Audiobook Kindle Book OverDrive Audiobook-MP3 OverDrive Audiobook-WMA OverDrive Video

Title(s)  

Error Message   

Operating System*   OPERATING SYSTEM Portable Device Linux Mac OS 10.4 (Tiger) Mac OS 10.5 (Leopard) Mac OS 10.6 (Snow Leopard) Mac OS 10.7 (Lion) Mac OS - Unknown Version Windows 98 Windows 2000 Windows XP Windows Vista - 32 bit Windows Vista - 64 bit Windows 7 - 32 bit Windows 7 - 64 bit Windows - Unknown Version Other

Browser*  BROWSER Chrome Firefox Internet Explorer Opera Safari Other N/A

Software Application*         SOFTWARE APPLICATION Adobe Digital Editions Adobe Reader iTunes Kindle App OverDrive Download Station OverDrive Media Console Windows Media Player Other

Device*     DEVICE None -M O B I L E--D E V I C E S- Android BlackBerry Cruz Tablet iPad iPhone/iPod Touch Palm Windows Mobile Windows Phone -E B O O K--R E A D E R S- Aluratek LIBRE BeBook Bookeen (Orizon) Cool-er (Interead) Kindle Kobo Laser EB101 Literati Reader (Kobo) NOOK Pandigital Novel Sony Reader -M P 3--P L A Y E R S- Coby Creative iPod SanDisk

Firewall*   FIREWALL Yes No Unknown

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