Curbside Hold Pickup Service

Curbside Hold Pickup: Available at All Five Locations

How to take advantage of the Library curbside hold pickup:

  1. Place your hold online. You will receive a notification once your materials are available for pickup, and notification times will vary depending on availability. Please wait to receive the notification before heading to the Library.
  2. Drive up or walk up. If you are in a car, park in the designated spots near the curb of each library. If you are on foot, there are socially-distanced waiting spots marked at each library.
  3. Call the curbside number. The phone number is available in your hold notification and on signage outside of the library. Please have your library card ready when you call. A staff member in gloves and a mask will bring your materials in a bag directly to your car or waiting spot. 

Please note: The library buildings are currently closed to the public, except for technology appointments at the Main Library. For curbside hold pickup, please stay in your car or in the designated walk-up spots so that staff can safely assist you.


Monday - Friday, 10am - 6pm
Saturdays, 10am - 2pm


This service is currently available at all Boise Public Library branches. Please call the appropriate phone number on arriving:

  • Main Library: 208-954-6777
  • Library! at Bown Crossing: 208-972-0960
  • Library! at Cole & Ustick: 208-972-1263
  • Library! at Collister: 208-972-8325
  • Library! at Hillcrest: 208-972-8345
  • General Library Questions: 208-972-8200 


Can I return my books now?

​Yes, book return drops ​are now open at all locations. Please return items in the book return drops; do not give them to a staff member. Your items won't be checked in right away; items returned will quarantined for a minimum of three days for safe handling. All materials checked-out ​prior to our closure in March have had due dates extended to June 17th. 

How soon can I pick up my new holds?

During Stage 3, staff will be pulling new holds only within Boise Public Library locations.  Holds from other libraries may be triggered during check-ins from book drops.  

Are the Library buildings open during this time?

No. Building access is not available to the public. 

Can I walk up for curbside service instead of driving?

Yes, we have designated socially-distanced waiting spots ​near the curbside pickup spots at each library location. 

Can I ask a staff member to pick out extra materials for me?

No, at this time curbside pickup is only available for picking up holds. 

I really need to use a computer!

We have limited computer appointments available at the Main Library (registration is required). Please visit for more information and registration. 

Will this service be expanded in the future?

Yes! We are anxious to get more materials into the hands of the community and will work to continue to expand our offerings in the coming weeks as we are safely able to do so as we move into next phases. Thank you for your patience and understanding. 


Contact Us

Phone: (208) 972-8200
Telecirc: (208) 384-4450
TTY: 1-800-377-3529

Interim Director: Kristine Miller

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