Checking Out eBooks and eAudiobooks at the Boise Public Library

FAQs

We seek to give our users access to materials when and how they want them. Digital materials like eBooks are an essential part of our collection - they provide tools for education, entertainment, and research - and they continue to grow in popularity. As we expand our digital collection, we want to make sure you have the information you need about how it works. Here are some commonly asked questions:

What’s OverDrive? And for that matter, what’s Libby?

OverDrive is the service Boise Public Library uses for eBooks, eAudiobooks, and digital magazines. It can be accessed through an app called “Libby” and the names are often used interchangeably. You can access Boise Public Library’s full OverDrive collection regardless of whether you use the OverDrive website, or the Libby App.

How do I get started?

Visit the OverDrive site at boise.overdrive.com or download the app on iOS or Android. The first time you check something out, you’ll be prompted to set up an account.

  • You'll need your 14-digit Boise Public Library card number and your 4-digit PIN.

I'd like to watch a video or read step-by-step guidelines for my device. Where do I go?

Find and select your device from the list of devices on OverDrive's Getting Started page. Each entry provides detailed instructions and any links you might need.

I got a new library card and now my holds in OverDrive/Libby are gone – what happened?!?

OverDrive sees your new card number as a new account, and sometimes there is a hiccup when the accounts are merged. When they don’t merge properly, you won’t see holds you placed with your old card number. Reach out to staff, and they will be able to help!

How do I access Idaho’s “Partner Library” collections?

Currently, you can borrow titles from public libraries throughout Idaho by adding each library in the Libby app – you can watch a short video on adding libraries here.

Once you have added libraries, you can browse their collections individually. You can also search for titles across all libraries by using the ‘Deep Search’ filter.

I’m running into a snag that I can’t fix. Where can I go to learn more?

Visit OverDrive’s troubleshooting page here.

  • Browse topics by device or type a keyword or two into the search box on the upper right.
  • Don’t forget - you're always welcome to reach out to library staff!

Reach out to staff for further help

Phone208-972-8255
OnlineAsk a Librarian
In-person at any of our locations.

Contact Us

Phone: (208) 972-8200
Item Renewal by Phone: (208) 972-8980
TTY: 1-800-377-3529
More...

Library Director:  Jessica Dorr

Support Your Library

Friends_4Color

Foundation Logo horizontal BW.png

Find us at BoisePubLib